Account Deletion

Location: Settings → Profile → Delete Account in the Pinstripe Fleet app.

You will be asked to type a confirmation phrase and choose one of two timing options. Delete now makes the request eligible for the next secure cleanup sweep, which normally starts within 24 hours. Alternatively, you can choose a 30-day cooling-off period. While either request remains queued, Settings offers a one-click cancel. Once secure provider cleanup starts, the request is in progress and can no longer be canceled.

When secure deletion processing begins:

• Your profile is deleted.
• Your memberships in each Organization are marked removed.
• Your direct user assignment is removed from memberships, time entries, job assignments, and supported author fields. Retained Organization records may show the author as "Former user" so the Organization can reconstruct its business history.
• If you are the only owner of a workspace that still has other active members, final deletion waits until another owner is assigned.
• You receive a confirmation email only after deletion completes.

There is not a separate, general organization-deletion control in the app today. The account-deletion flow instead handles workspaces you solely own according to whether anyone else actively belongs to them.

• Requester-only workspace: it closes when account deletion completes. Any Pinstripe platform subscription is canceled and its Pinstripe platform billing Customer is deleted first; Pinstripe's local payment connection is disabled.
• Shared workspace with no replacement owner: your account request is accepted, but final deletion waits until another active owner is assigned so teammates are not stranded.
• Tracked uploaded job media and customer, vehicle, and equipment documents are removed from external object storage before a requester-only workspace closes.
• Pending invitations and customer portal links are revoked, outbound messaging is suspended, and any local custom-domain route is removed when a requester-only workspace closes.
• A connected Stripe merchant account is separate property of its owner. Pinstripe does not close that Stripe account; the owner can manage or close it directly with Stripe.

Deleting your account removes your sign-in and profile. A requester-only workspace becomes closed and inaccessible, and its tracked uploaded media and documents are removed from external object storage. Pinstripe does not currently run a general 30-day hard-delete of all structured records in that closed workspace.

Structured business records—including customer and contact details, jobs, invoices, payments, time entries, and audit or billing records—may remain where necessary for the Organization's records, billing and tax history, fraud prevention, security incident review, legal holds, or dispute resolution. We detach the deleted identity where the schema supports it and apply the category-specific retention periods in our Privacy Policy.

The iOS app supports the same deletion flow at Settings → Profile → Delete Account, meeting Apple's in-app account-deletion requirement.

Deactivating an account is not the same as deletion. If you want your data removed, please use the deletion flow above.

If you cannot complete deletion from the app, email support@pinstripeservices.com or submit a request through Privacy Choices.